Service Standards

At Arbiter, we adhere to the following standards:

• Immediate acknowledgement of instructions

• Contact with the broker within 1 hour

• Contact with the Policyholder within 1 hour

• Visit within 2 days

• Telephone report on large losses, including reserve notification within 24 hours of site visit

• Preliminary Report issued within 3 days

• Detailed correspondence/action plan incorporating next steps issued to the Policyholder within 3 days

• Reply to correspondence within 2 days

• Respond to phone calls within 4 working hours

• Updates to Insurers within 15 working days

• Interim Payment Reports/Final Reports issued within 2 days of agreement